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How Are Tradespeople Going to Acquire Soft Skills When Most Colleges Do Not Teach Them?

tradesmart23 on March 18, 2025

How Are Tradespeople Going to Acquire Soft Skills When Most Colleges Do Not Teach Them?

25%: The Percentage of Tradespeople Who Need to Upgrade Their “Soft Skills” in the Next Five Years

The Missing Piece in Trades Education

Most people assume that becoming a skilled tradesperson is all about mastering technical skills—welding a perfect seam, wiring a circuit flawlessly, or installing HVAC systems with mechanical precision. But here’s a cold, hard fact: technical expertise alone won’t keep a tradesperson employed, let alone help them advance in their career. A 2021 RBC report revealed that 25% of all skilled tradespeople in Canada will need to upgrade their skills within the next five years. Not just technical or digital skills, but soft skills—communication, teamwork, problem-solving, and customer interaction.

And yet, if you walk into most trade schools or pre-apprenticeship programs, you’ll notice an alarming trend: these essential professional skills are nowhere to be found in the curriculum. While technical training is rigorous, there is little to no structured learning on how to be prepared, focused, and reliable in the workplace—skills that separate a good tradesperson from an indispensable one.

Why Soft Skills Matter More Than Ever

If the trades were purely about technical expertise, every skilled welder, carpenter, and electrician would be thriving. But the reality is far different. Employers aren’t just looking for technical wizardry, especially in new employees; they want workers who can think critically, solve unexpected problems, and interact professionally with clients and team members. The Adecco Staffing USA survey found that 44% of executives identified a lack of soft skills as the biggest gap in the workforce.

A tradesperson who can explain a project to a client in plain terms, adapt to unforeseen challenges, and work seamlessly with colleagues is an asset. Meanwhile, someone who struggles with communication, avoids teamwork, or lacks customer service skills risks losing projects that a company has spent thousands of dollars acquiring. It’s no longer enough to just “do the job”—you need to be adaptable, professional, and efficient in how you handle the people side of work.

Workplace Survival: More Than Just Showing Up

Ever wonder why some junior tradespeople get hired and keep their jobs while others, equally skilled, find themselves constantly looking for work? The answer is simple: being competent with tools is only part of the equation. The bigger factor is being reliable, proactive, and professional—qualities that aren’t taught in traditional trade programs.

Bruce Tulgan, CEO of Rainmaker Thinking, put it bluntly: “It’s a cliché that people are hired for hard skills and fired for soft skills.” And even this isn’t strictly true anymore, at least in the trades. When hiring entry-level employees, employers pay attention to technical ability, but they’re more interested in whether someone is prepared to work in a team, take initiative, and represent the company well. And yet, most trades colleges send graduates into the workforce without training them in these areas. So, where exactly are these skills supposed to come from?

The Training Gap: Employers Are Paying the Price

The “soft skills gap” is not just a problem for workers—it’s a growing issue for employers. A report from the International Association of Administrative Professionals found that 67% of HR managers would hire someone with strong soft skills but weaker technical abilities over the reverse. Why? Because it’s easier to teach someone how to use a piece of equipment than it is to teach them how to be professional, reliable, and efficient on the job.

Yet, most trade schools continue to churn out graduates without addressing these fundamental gaps. This leaves companies with two choices: either invest time and money into training employees in soft skills post-hire, or simply not hire at all. Neither option is ideal, and the result is a workforce where adaptability and problem-solving skills are becoming more and more scarce at exactly the moment when they are becoming more important.

Where Will Tradespeople Learn These Skills?

This brings us back to the core question: how are tradespeople supposed to acquire soft skills when most colleges don’t teach them? The traditional answer has been, “They’ll learn on the job.” But that assumes that every employer has the time, resources, and patience to mentor junior employees in customer service, communication, and problem-solving. Spoiler alert: they don’t.

The alternative? Training programs that integrate soft skills development into technical education. Employers are increasingly looking for workers who can think on their feet, work in teams, and handle client interactions with confidence. To be successful, the next generation of tradespeople will need to come prepared—not just with technical skills, but with the adaptability and professionalism that employers demand.

Key Takeaways

  • 25% of tradespeople need to upgrade their soft skills in the next five years.
  • Most trade schools fail to teach critical workplace skills like communication, teamwork, and customer service.
  • Employers now value soft skills as highly as technical ability and usually prioritize them in hiring decisions.
  • Without structured training in problem-solving and professionalism, many tradespeople struggle to find or keep jobs.
  • The best way forward is education programs that integrate professional skills training with hands-on trade experience.

The Bottom Line: Soft Skills Will Define the Next Generation of Tradespeople

It’s clear that technical ability alone is no longer enough. Tradespeople who want to stay competitive in the workforce will need to be adaptable, professional, and efficient—not just skilled with their hands, but capable of solving problems and working effectively with teams and customers.

At Trade Smart College, we recognize that being a great tradesperson is about more than just knowing how to use the tools. That’s why we ensure our students graduate not just with technical expertise, but with a full grounding in how to be a professional. Each student in our diploma program must also complete 960 hours of real-world work experience before they graduate. The trades are evolving, and those who want to succeed must evolve with them. The only question left is: how badly do you want to succeed?

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The Coming Boom: Rebuilding Canada’s Infrastructure Before 2050

tradesmart23 on March 18, 2025

The Coming Boom: Rebuilding Canada’s Infrastructure Before 2050

Canada is on the brink of one of the largest infrastructure overhauls in its history. With an aging infrastructure system, growing cities, and increasing demand for sustainable solutions, governments at both the federal and provincial levels are committing billions to rebuild the nation’s roads, bridges, transit systems, and utilities over the next two decades. This effort isn’t just about concrete and steel—it’s about people. More specifically, it’s about tradespeople who will be at the forefront of this massive undertaking.

According to the Federal Government’s Investing in Canada Plan, over $180 billion will be invested in public infrastructure between now and 2030. Add to that Ontario’s ambitious infrastructure goals outlined in Ontario’s Long-Term Report on the Economy, and it becomes clear that a new wave of skilled workers will be needed. For students and aspiring tradespeople, this is more than just an economic boom—it’s a once-in-a-generation opportunity to build lasting careers.

Billions of Dollars, Thousands of Jobs

When it comes to the scope of Canada’s infrastructure rebuild, the numbers are staggering. The Investing in Canada Plan outlines massive spending on public transit, green energy, water systems, and housing infrastructure, creating hundreds of thousands of jobs in the skilled trades. For Ontario alone, infrastructure investments are expected to drive employment growth and sustain economic activity until at least 2046. For people just starting out in the trades, that could mean 20 years of high job security. Very few people who graduate from universities in the near future will have anything like that.

To put this further in perspective, the Ontario government reports that every $1 billion invested in public infrastructure creates roughly 10,000 jobs, most of which will be in the skilled trades. This means tens of thousands of carpenters, electricians, HVAC specialists, plumbers, and construction workers will open up each year. For anyone considering a career in the trades, this is an unparalleled opportunity to enter an industry where demand is surging and job security is virtually guaranteed.

Professionalism: The Key to Success in the Infrastructure Boom

However, simply being qualified isn’t enough to take full advantage of this coming boom. Tradespeople who want to thrive in this environment need to demonstrate not just technical skill but professionalism. This includes being prepared, focused, reliable, and able to work efficiently under pressure—qualities that employers value as much as experience.

Why is professionalism so important? Large-scale infrastructure projects require teamwork, precision, and trust. A tradesperson who consistently shows up on time, communicates clearly, and takes ownership of their work becomes indispensable on a job site. As competition increases for these opportunities, employers will prioritize workers who embody integrity and professionalism at every stage of the project.

Multi-Skilled Tradespeople Will Lead the Way

As infrastructure projects become more complex, the demand for tradespeople who can work across disciplines is rising. Ontario’s infrastructure plans emphasize the need for integrated solutions—projects where carpenters, pipefitters, electricians, HVAC specialists, and others must collaborate efficiently to complete jobs on time and on budget. Gone are the days when trades operated in silos.

Modern infrastructure relies on multi-skilled professionals who can adapt to a project’s shifting needs. For example, renewable energy projects—like wind and solar farms—require tradespeople to understand electrical systems, heavy equipment operation, and precision mechanics. Those who bring a professional mindset and broad, adaptable skills will find themselves at the forefront of this boom.

Why Preparation Matters

While opportunities are plentiful, only those who are prepared to meet industry expectations will thrive. Employers are increasingly looking for tradespeople who bring more than their tools—they’re looking for individuals who understand workplace systems, manage their time efficiently, and anticipate problems before they arise. This is where a forward-thinking education becomes essential.

At Trade Smart College, we emphasize these real-world skills because we know preparation is the foundation of professionalism. Employers want workers who can hit the ground running and seamlessly integrate into fast-paced projects. This means students must be ready to think analytically, solve problems, and approach each job with focus and reliability. The infrastructure boom will reward those who are prepared to act like professionals from day one.

Key Points to Remember

  • Over $180 billion will be invested in Canada’s infrastructure, creating thousands of skilled trades jobs.
  • Ontario projects sustained infrastructure investments through the 2040s, driving long-term demand for trades.
  • Professionalism—being prepared, focused, and reliable—is what sets successful tradespeople apart.
  • Multi-skilled tradespeople who can adapt to modern, integrated projects will lead the way.
  • Proper education and preparation are essential to take advantage of these opportunities.

The Bottom Line: A Golden Opportunity for the Next Generation

The coming infrastructure boom is more than just a response to Canada’s aging systems—it’s an opportunity for a new generation of tradespeople to step forward and shape the nation’s future. With billions of dollars pouring into public works, demand for skilled workers has never been higher. But to seize this opportunity, aspiring trades professionals must go beyond technical know-how. Professionalism, preparation, and adaptability will determine who thrives in this booming industry.

At Trade Smart College, we believe that success in the trades requires more than just skills—it requires a mindset of reliability, focus, and professionalism. This is your chance to build a career that contributes to something much bigger: a stronger, more resilient Canada. The future is being built now—will you be ready to help build it?

References:

Canada, Investing in Canada — Canada’s Long-Term Infrastructure Plan

Catalogue No.: T94-9/2018E-PDF. ISBN: 978-0-660-26128-7 Ontario, Ministry of Finance. Ontario’s Long-Term Report on the Economy, 2024-46. The King’s Printer for Ontario.

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The Aging Workforce in Canada’s Skilled Trades: A Looming Problem

tradesmart23 on March 18, 2025

The Aging Workforce in Canada's Skilled Trades: A Looming Problem

Canada is on the brink of a skilled trades crisis. With over 245,000 construction workers expected to retire by 2032, the country’s aging trades workforce poses a significant challenge to meeting future infrastructure and housing demands. At a time when industries require innovative solutions and consistent labor, the declining number of younger tradespeople entering the workforce threatens to widen the gap between supply and demand.  

Recent data from Statistics Canada highlights a startling reality: between 2016 and 2021, the number of tradespeople in Canada declined by nearly 6%, with youth (aged 15-24) experiencing the steepest drop at over 12%. This decline is not just a statistical trend—it’s a red flag signaling future difficulties in maintaining and expanding the essential infrastructure Canadians rely on. In this blog, we explore why the aging workforce is a critical issue and what it means for the future of skilled trades in Canada.  

Declining Youth Participation: A Workforce at Risk  

One of the most concerning aspects of this trend is the declining participation of youth in skilled trades. Between 2016 and 2021, the number of tradespeople aged 15-24 dropped by over 31,000—a 12% decrease. This demographic, traditionally viewed as the pipeline for replacing retiring workers, is not entering the trades at the rate necessary to sustain the industry. The consequence of this is that the numbers of tradespeople aged 65 and over who are still working increased by 111.8% over this same period.

The reasons for this decline are multifaceted. Societal perceptions often prioritize university degrees over trade certifications, leading many young Canadians to overlook the trades as a viable career path. Additionally, the COVID-19 pandemic significantly disrupted training programs and apprenticeships, further reducing the number of new entrants. If this trend continues, the gap left by retiring workers will only grow wider, leaving critical sectors like construction, mechanics, and precision production severely understaffed.  

Why an Aging Workforce is a Problem for Infrastructure  

As older tradespeople retire, they take with them decades of experience and expertise that cannot be easily replaced. This loss is particularly concerning in industries like construction and maintenance, where the demand for skilled labor is not only steady but increasing. With Ontario alone facing a housing crisis that requires rapid construction of affordable homes, the absence of a robust workforce threatens to stall progress on key infrastructure projects.  

A 2023 BuildForce Canada report estimates that over 61,000 construction positions will remain unfilled by 2032, exacerbating delays and driving up costs for essential projects. An aging workforce also places additional strain on existing workers, who must pick up the slack while younger, less experienced tradespeople learn on the job. This dynamic creates inefficiencies and increases the risk of burnout, further destabilizing the labor pool.  

The Role of Technology and Training in Bridging the Gap  

One way to mitigate the effects of an aging workforce is through the adoption of modern technologies and enhanced training programs. Tools such as automation, project management software, and advanced diagnostic equipment can help tradespeople work more efficiently, allowing fewer workers to accomplish more. However, these tools require training, and many educational institutions have been slow to integrate modern technologies into their curricula.  

Institutions like Trade Smart College are working to address this gap by focusing on practical, technology-driven training that prepares students for the demands of today’s workforce. By equipping students with both traditional skills and the ability to use modern tools effectively, programs like these ensure that new entrants are ready to contribute from day one. This approach also helps to attract younger workers who are more comfortable using technology, making the trades a more appealing career option for the next generation.  

Immigration as a Partial Solution  

Another strategy to address labor shortages in the trades is increasing immigration. Between 2016 and 2021, the number of non-permanent residents in the trades more than doubled, providing much-needed relief in sectors like welding and automotive repair. These workers often offset declines among Canadian-born tradespeople and help fill critical gaps in the labor force.  

However, relying on immigration alone is not a sustainable long-term solution. Many immigrants face barriers to certification and integration into the workforce, limiting their ability to contribute fully. A balanced approach is needed—one that includes both targeted immigration policies and robust domestic training programs to ensure a steady supply of skilled workers. This dual focus will help Canada meet its future infrastructure and housing needs while maintaining a high standard of quality in the trades.  

Conclusion: A Call to Action  

The aging workforce in Canada’s skilled trades is not just a challenge—it’s an opportunity to rethink how we train, recruit, and support tradespeople. By addressing the decline in youth participation, integrating modern technologies, and leveraging immigration wisely, Canada can build a workforce that is prepared to meet the demands of the future. Institutions like Trade Smart College are already leading the way, but a coordinated effort across government, industry, and education is essential to ensure success.  

The stakes are high. Without a proactive approach, Canada risks falling short on critical infrastructure projects, from housing to transportation. The time to act is now to reverse the trend of an aging skilled trades workforce.  

Reference:

Sophia Su, Hyeongsuk Jin and Justin Brown. “Changes in the population of tradespeople between 2016 and 2021.” Statistics Canada. Release date: September 26, 2024

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The Four Big Myths About the Skilled Trades

tradesmart23 on March 18, 2025

The Four Big Myths About the Skilled Trades

When you think of a career in the skilled trades, what comes to mind? For many, the image isn’t flattering: dirty, physically exhausting work for low pay, often regarded as a fallback option for those who couldn’t “make it” elsewhere. These stereotypes are not only outdated—they’re outright wrong. And yet, they persist, discouraging countless individuals, including many here in Ontario, from considering the trades as a viable and rewarding career path.

At Trade Smart College, we hear these myths repeated time and again, both by potential students and their families. These misconceptions don’t just mislead—they actively deter people from exploring opportunities that could lead to fulfilling, lucrative, and stable careers. Let’s tackle four of the most common myths about the skilled trades and explore how they inhibit people from stepping into this vital industry.

Myth #1: The Trades Are a “Plan B” for Those Who Struggle Academically

One of the most damaging myths about the trades is that they’re only for people who didn’t excel in school or who lack other career options. This couldn’t be further from the truth. Skilled trades require a high level of intelligence, problem-solving ability, and technical expertise. Electricians, for example, must understand complex circuitry and safety codes, while welders need precision and a deep understanding of materials science.

In Ontario, where trades are heavily regulated, obtaining a Certificate of Qualification in a compulsory trade requires rigorous classroom training combined with practical apprenticeship hours. These programs demand focus, discipline, and adaptability—traits that are far from indicative of academic failure. By perpetuating this myth, we risk undervaluing the intelligence and skills required to succeed in the trades, deterring talented individuals who would excel in these fields.

Myth #2: Trades Are Low-Paying, Dead-End Jobs

Another pervasive myth is that trades jobs don’t pay well or offer long-term career prospects. The reality is quite the opposite. Many trades careers provide excellent earning potential, often surpassing the salaries of university-educated professionals. For example, experienced electricians, plumbers, and HVAC technicians in Ontario regularly earn six-figure incomes, particularly when working overtime or running their own businesses.

Moreover, trades careers offer opportunities for advancement and specialization. Whether it’s becoming a master tradesperson, a project manager, or even starting your own company, the possibilities are vast. This myth not only discourages individuals from considering trades but also blinds them to the financial security and career satisfaction these professions can provide.

Myth #3: Trades Are Physically Demanding, Dirty, and Dangerous

Many people assume that trades jobs are nothing but backbreaking labour in grimy, unsafe conditions. While it’s true that some trades require physical effort and may involve outdoor work, this myth oversimplifies the reality of modern trades careers. In Ontario, workplace safety regulations are among the most stringent in the world, ensuring that tradespeople have access to proper training and equipment to perform their jobs safely.

While it is true that many trades have a physical element to them, technique and efficiency are far more important than brute strength. Modern technology, including advanced tools and machinery, has transformed the nature of skilled trades, making them more efficient, precise, and accessible to people of all physical abilities.

Myth #4: The Trades Are a Man’s World

The belief that the skilled trades are only for men is not just outdated—it’s harmful. Women remain underrepresented in the trades, but that doesn’t mean they don’t belong. In fact, women are increasingly breaking into these fields and excelling. At Trade Smart College, we have recently hosted two “Women in the Trades Nights”, bringing together tradeswomen and local politicians to talk about how to actively encourage more women to explore trades careers.

Women bring diverse perspectives and skills to the trades, making the entire industry stronger. Employers are also recognizing the benefits of a more inclusive workforce, making strides to create welcoming workplaces for women in traditionally male-dominated fields. Dispelling this myth is critical not only for gender equity but also for addressing the labour shortage by tapping into a broader pool of talent.

Key Points

  • The Trades Are Not a “Plan B”: Skilled trades require intelligence, technical expertise, and problem-solving, debunking the myth that they’re for underachievers.
  • Trades Offer Competitive Salaries: Many trades careers provide six-figure earning potential and room for advancement, far from being “dead-end jobs.”
  • Modern Trades Are Safe and Accessible: Stringent safety regulations and advanced tools make trades less physically demanding and more inclusive.
  • Trades Are for Everyone: Women are thriving in the trades, breaking down gender stereotypes and contributing diverse perspectives to the workforce.

The Bottom Line: Breaking Myths, Building Futures

Misconceptions about the skilled trades create barriers that deter people from pursuing fulfilling, lucrative careers. Whether it’s the belief that trades are for academic underachievers, low-paying, physically taxing, or exclusively male, these myths couldn’t be further from the truth.

At Trade Smart College, we’re dedicated to equipping students with the skills, confidence, and adaptability needed to succeed in the trades while challenging these outdated narratives. By breaking down these myths, we aim to open the doors to opportunities for a new generation of skilled tradespeople, helping to fill critical gaps in Ontario’s workforce.

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Equipment, Systems, and Modern Technology: Why Trades Education Must Evolve

tradesmart23 on December 16, 2024

Equipment, Systems, and Modern Technology: Why Trades Education Must Evolve

Equipment, Systems, and Modern Technology: Why Trades Education Must Evolve

The trades have long been a backbone of our economy, offering fulfilling careers and practical solutions to everyday problems. However, the world of trades is evolving rapidly, and education must keep pace. Gone are the days when a tradesperson could specialize in one skill and expect a lifetime of steady work. Modern construction and maintenance projects demand flexibility, technological proficiency, and a multi-trade approach.

Yet, too many educational institutions cling to outdated notions of prestige, focusing on preserving traditional divisions between trades rather than preparing students for the modern realities of their industry. At Trade Smart College, we’ve embraced a different vision—one that aligns education with the needs of today’s tradespeople and the companies that hire them. Let’s explore why a more modern approach to trades education is essential for success.

The End of Single-Trade Specialization

In the past, trades operated like isolated silos—electricians handled wiring, plumbers managed pipes, and so on. While specialization still has its place and some specific tasks can only be done by technicians with specific licenses, modern projects demand tradespeople who can navigate equipment and processes that span multiple disciplines. After all, the vast majority of trades work what is often referred to as “staging” – the ordering, transportation, placement, preparation and disposal of supplies and materials, and the spaces that house them. Tradespeople who can adapt across specialties are invaluable.

Companies often prefer to hire multi-skilled tradespeople, citing efficiency and cost-effectiveness as key factors. For students, this means the ability to step outside a single-trade mindset isn’t just a bonus—it’s a necessity. Trades education must embrace this reality, teaching students to approach problems holistically rather than through the narrow lens of one specialty.

Systems Built for Efficiency

Companies are no longer designing their workflows around rigid, single-trade competence. Instead, they are developing systems that prioritize efficiency by integrating multi-trade skill sets. For example, project management software and collaborative platforms are designed to streamline communication and task allocation across trades. Employees who understand how to operate within these systems can contribute more effectively to their teams and take on a wider range of responsibilities.

Having some multi-trades competence, and more importantly, a willingness to help prepare a space for the next tradesperson can increase the efficiency of “trade stacking” – the ordering of work according to the tasks that must be performed by technicians with specific licenses. This is why modern trades education must emphasize systems thinking. By teaching students how to work within and contribute to integrated systems, we prepare them for the realities of a dynamic, fast-paced workplace.

Technology Designed for Problem-Solving

Modern technology in the trades is no longer constrained by the boundaries of individual disciplines. Whether it’s advanced diagnostic tools, 3D modeling software, or automated machinery, the focus is on solving problems efficiently, not on maintaining traditional trade divisions. A tool designed to optimize workflow doesn’t care whether you’re an electrician, plumber, or carpenter—it simply requires someone who knows how to use it effectively.

For tradespeople, this means the ability to adapt to new technologies is critical. Employers are seeking candidates who can troubleshoot using these tools and collaborate across specialties. Yet, many traditional trades education programs fail to integrate this technology into their curricula. If students aren’t exposed to these innovations before entering the workforce, they risk being left behind in an industry where adaptability is key.

A Modern Approach to Trades Education

The old-fashioned model of separating trades into distinct silos no longer serves students or employers. In today’s world, education needs to reflect the realities of the workplace by fostering versatility and multi-trade competence. A forward-thinking curriculum acknowledges that the boundaries between trades are increasingly blurred and equips students to succeed in this interconnected environment. This approach is common in Europe, which is generally regarded as more advanced in trades education than North America.

At Trade Smart College, we’ve built our programs around this modern philosophy. Rather than entrenching outdated divisions, we focus on preparing students with a positive attitude, to help solve problems efficiently, and adapt to a variety of challenges. By teaching students how to leverage technology and work within integrated systems, we ensure they’re ready for the dynamic, fast-paced demands of today’s trades.

The Bottom Line

The trades are evolving, and so too must trades education. Gone are the days of rigid specialization and traditional silos. Today’s tradespeople need to be versatile, technologically adept, and ready to navigate integrated systems that prioritize efficiency and collaboration. By embracing this modern approach, we prepare students not just for jobs, but for lasting careers in an ever-changing industry.

If you’re considering a career in the trades, or if you’re a company looking for the next generation of multi-skilled talent, ask yourself: is the education being offered aligned with the realities of today’s workplace? At Trade Smart College, we’ve made sure the answer to that question is Yes.

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Management and Business Competencies in the Skilled Trades

tradesmart23 on December 16, 2024

Management and Business Competencies in the Skilled Trades

Management and Business Competencies in the Skilled Trades

In the skilled trades, success often hinges on more than just technical expertise. While technical mastery is part of the foundation of a successful trades company, business and management competencies are critical for running operations, building client relationships, and fostering growth. This blog explores essential management and business competencies in the trades, focusing on business models for trades companies, the importance of sales skills, customer service as a shared responsibility, and the value of client education. At Trade Smart College, our students learn about the critical role of entry-level employees in enhancing a company’s reputation.

Business Models for Trades Companies

A robust business model is vital for any trades company to remain competitive and sustainable. Common models in the skilled trades include sole proprietorships, partnerships, and franchises. Each has its advantages and challenges. Sole proprietorships allow for independence but demand high levels of responsibility in areas such as financial planning and regulatory compliance. Partnerships share the workload and risks but require clear agreements to avoid conflicts.

Franchising offers an alternative by providing established branding and operational systems. According to the Canadian Apprenticeship Forum (CAF), adopting a structured business model can streamline operations and improve profitability by ensuring clarity in revenue streams and cost management. Regardless of the chosen model, understanding market dynamics and aligning services with demand are critical components of a sustainable business plan.

Everyone Is in Sales

In the trades, every team member contributes to sales, whether directly or indirectly. Trades professionals often interact with clients, making their ability to communicate and understand customer needs integral to securing business. Effective sales strategies include relationship building, transparent pricing, and showcasing expertise through clear and detailed proposals.

Research from industry organizations like McKinsey highlights the role of trust in customer retention. Transparent communication and a focus on solving client problems foster loyalty and increase repeat business. For trades professionals, ongoing training in sales and communication can significantly enhance their ability to contribute to the business’s bottom line.

Customer Service by All and for All

Exceptional customer service is a team effort. From the first phone call to the final project handover, every interaction shapes the client experience. Ensuring all staff understand the importance of responsiveness, professionalism, and problem resolution builds trust and enhances the company’s reputation.

Companies that excel in customer service often have a culture of accountability where everyone—from apprentices to managers—prioritizes client satisfaction. For trades companies, implementing regular customer service training and feedback mechanisms ensures a consistently high standard of service across all interactions​.

Helping Clients Learn

Educating clients is a powerful way to build trust and long-term relationships. Trades professionals who take the time to explain project processes, materials, and timelines empower clients to make informed decisions. This transparency not only reduces misunderstandings but also demonstrates expertise, reinforcing the company’s credibility.

For example, contractors who provide detailed estimates and explain the reasoning behind material choices often see higher client satisfaction. Many contractors and builders suggest that informed clients are more likely to approve project changes and recommend services to others. Integrating client education into every stage of a project—from initial consultations to follow-ups—solidifies trust and promotes positive word-of-mouth​.

Conclusion

In the skilled trades, business and management competencies are essential for sustainable growth and success. By developing strong business models, embracing a sales-oriented mindset, fostering exceptional customer service, and prioritizing client education, trades companies can differentiate themselves in a competitive market. These competencies not only enhance operational efficiency but also strengthen client relationships and drive profitability. As the skilled trades continue to evolve, investing in management skills will remain a cornerstone of long-term success. At Trade Smart College, we make sure that our students understand the importance of properly representing their employer from the very first day in class.

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Professional Skills as the Basis of Career Advancement in the Skilled Trades

tradesmart23 on December 16, 2024

Professional Skills as the Basis of Career Advancement in the Skilled Trades

Professional Skills as the Basis of Career Advancement in the Skilled Trades

In the skilled trades, technical expertise is part of a successful career, but a person’s professional skills will ultimately determine their long-term advancement. As tradespeople progress in their careers, their ability to navigate management, operations, and customer relations becomes increasingly important. This transition requires not just technical mastery but also the adoption of broader professional skills. It also requires understanding that there is a wide range of opportunities available for anyone in the trades who masters these skills. This blog will explore the role of professional skills in advancing a trades career, focusing on moving beyond hands-on work, understanding company operations, excelling in sales and project management, and recognizing the universal baseline skills that underpin all professional roles.

Moving Off the Tools

A common career milestone for trades professionals is transitioning from “on the tools” work to supervisory or managerial roles. This shift often marks the move from direct, hands-on labor to overseeing projects or leading teams. While technical expertise remains important, individuals stepping into these roles need to develop skills in leadership, delegation, and strategic planning. Effective communication and the ability to inspire teams are essential for maintaining productivity and morale.

For tradespeople considering this transition, professional skills assessments can help identify readiness for leadership. Understanding how to balance technical involvement with oversight ensures smoother project execution. Leaders in the trades who effectively communicate expectations and empower their teams contribute to better safety outcomes, enhanced productivity, and higher job satisfaction. This transition reflects the need for a broader skill set that complements technical expertise with interpersonal and strategic abilities.

Trades Company Operations

Understanding the operational side of a trades business is critical for professionals at any level of an organization, but especially for those aspiring to senior roles. Operations management involves coordinating logistics, scheduling, budgeting, and compliance with industry regulations. These tasks require proficiency in problem-solving, analytical thinking, and familiarity with industry-specific software tools, such as enterprise resource planning (ERP) systems or project management platforms.

Trades professionals aiming to advance should invest time in learning these systems and understanding the financial and regulatory aspects of their industry. For instance, managing supply chain complexities or adhering to safety and environmental regulations are key responsibilities for those in operational roles. Understanding how to increase operational efficiency can help a company maintain a competitive advantage in skilled trades industries, and this can be a cornerstone of career growth for an employee.

Sales and Project Management

Sales and project management represent another key area where professional skills are essential for career advancement. Trades professionals stepping into these roles must understand how to align customer needs with project capabilities while maintaining profitability. Sales roles require strong interpersonal communication and negotiation skills, and an ability to build relationships with clients. These skills ensure trust and satisfaction, which are critical for repeat business and referrals.

Project management, on the other hand, involves coordinating timelines, budgets, and resources. Effective project managers combine technical knowledge with organizational skills, ensuring that every stage of a project aligns with client expectations and regulatory standards. Certifications such as Project Management Professional (PMP) or Construction Management Certification (CMC) can provide structured training for tradespeople transitioning into these roles, highlighting the importance of formalized professional development in achieving career milestones.

The Baseline Professional Skills Are the Same

Despite the diversity of roles in the skilled trades, the baseline professional skills for advancement remain consistent across all disciplines. These include an insistence on quality work, effective communication, problem-solving, adaptability, and a commitment to lifelong learning. Professionals who master these skills are better equipped to handle the dynamic nature of the trades, where every project presents unique challenges.

At Trade Smart College, we spend time in class training students in the core components to build these professional skills. In particular, we teach students how to adjust their habits, mindsets, and sense of responsibility and control so they can build out a full set of professional abilities that will serve them well from their first day on the job to, hopefully, a long and rewarding career.

Conclusion: The Role of Professional Skills in Trade Careers

At Trade Smart College, we teach our students why career advancement in the skilled trades requires more than technical expertise. Transitioning to leadership, operations, sales, or project management roles demands a combination of professional skills that allow tradespeople to navigate complex responsibilities and seize new opportunities. We explain to them that if they want to step off the tools, there are many opportunities to do so. And mastering business essentials, excelling in client relations, or building a foundation of operational skills, positions a person well for long-term success. Embracing these skills not only enhances individual careers but also strengthens the trades industry as a whole by fostering competent, adaptable, and innovative leaders.

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The Benefits of Construction Management Software in the Trades

tradesmart23 on December 16, 2024

The Benefits of Construction Management Software in the Trades

The Benefits of Construction Management Software in the Trades

For decades, construction and trades relied on handwritten notes, physical time sheets, and mountains of paperwork to manage projects. But in today’s fast-paced world, this old-school approach simply doesn’t cut it. Employers are now looking for tradespeople who not only know their craft but can also use tools like construction management software to keep projects on track. The question is, why wait until you’re on the job to learn these skills?

By mastering construction management software like Jobber while still in school, students enter the workforce prepared, focused, and ready to adapt to any workplace. They’re not just valuable employees—they’re the ones who help projects run smoothly from day one. With features like labour and inventory tracking, streamlined billing, and data-driven decision-making, this technology transforms how projects are managed and sets students apart in a competitive market.

Labour and Inventory Tracking: Staying Organized from Day One

One of the most important aspects of managing a successful project is knowing where your resources are—whether it’s labour or materials. Construction management software makes this easy by providing real-time tracking. Students who learn these systems early can allocate tasks efficiently, track inventory levels, and avoid costly delays caused by missing tools or supplies.

Companies that use software for labour and inventory tracking often reduce their downtime significantly. This level of preparedness not only helps businesses save money but also ensures that workers remain reliable and focused on the tasks at hand. Mastering this skill as a student means you’ll bring more than technical know-how to your job—you’ll bring solutions.

Avoiding Back Office and Billing Headaches

Ask any trades business owner, and they’ll tell you the administrative side of the job can be a nightmare. Billing errors, lost invoices, and payment delays can derail even the best projects. Learning construction management software as a student prepares you to avoid these pitfalls by automating processes and ensuring accurate record-keeping.

Companies that use billing automation tools can significantly improve payment timelines and reduce administrative errors. For students, this is more than just a lesson in efficiency—it’s about building habits that make you a dependable, adaptable employee. The ability to reliably provide concise, accurate and timely information back to your head office is a game-changer in today’s trades industry.

Building a Knowledge Base for Future Decisions

Every project, no matter how small, is a learning opportunity. Construction management software doesn’t just help track tasks—it creates a digital record of every decision made along the way. For students, learning to use this data effectively lays the groundwork for future problem-solving and decision-making.

Construction professionals who rely on software-based records are more likely to identify and mitigate risks early. For students, this means entering the workforce with the ability to make informed, data-driven decisions. Instead of relying solely on memory or instinct, they have a comprehensive knowledge base to guide their actions—an invaluable skill in the unpredictable trades industry.

Our Students Make This a Habit

At Trade Smart College, we believe that good habits start early. By integrating construction management software into our curriculum from the very first day of class, we help students develop routines that will serve them for years to come. From daily task tracking to long-term planning, these habits create a foundation of reliability and professionalism that employers can count on.

Studies show that habits formed early in one’s career are more likely to stick over time. By using tools like Jobber consistently, students not only gain technical skills but also learn to stay focused and adaptable in any workplace environment. Employers notice when a worker comes prepared to handle both tools and technology—two pillars of success in modern trades.

The Bottom Line

Mastering construction management software isn’t just about keeping up with technology—it’s about becoming the kind of tradesperson every employer wants to hire. Students who learn to track labour and inventory, streamline billing, and use data to inform decisions are better prepared to excel in their careers. At Trade Smart College, we make sure these habits are second nature, so our graduates aren’t just skilled workers—they’re indispensable professionals.

Are you ready to take the first step toward a future where you’re not just doing the job but leading the way? Start building the skills that matter most today.

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Building and Assessing Skills Through Failure and Feedback Instead of Grades

tradesmart23 on December 16, 2024

Building and Assessing Skills Through Failure and Feedback Instead of Grades

Building and Assessing Skills Through Failure and Feedback Instead of Grades

In the trades, no one cares about how well you can recite a textbook definition or ace a multiple-choice test. Employers care about one thing: what you can do with your hands, your mind, your tools, and your time. Yet, much of traditional education is still mired in testing memory rather than building skill. At Trade Smart College, we’ve turned this approach on its head, focusing instead on methods that mirror real-world learning—failure, repetition, and constructive feedback.

Professional tradespeople are judged on their reliability, efficiency, and adaptability, not their ability to regurgitate facts. It’s a world where being prepared to meet challenges head-on matters far more than knowing the theory of why a pipe bursts. That’s why we emphasize skill development through practice rather than evaluation through grades. And we focus most of our in-class time on building professional skills, because these are the skills that get people jobs, and allow them to keep them.

Why Testing Memory Cannot Develop Skill

Imagine asking a plumber to fix your leaking sink based solely on the fact that they scored 95% on their plumbing theory exam. It sounds absurd because tradespeople are hired for what they can do, not for the grades they earned. Testing memory cannot develop skill. Skill, whether physical or mental, can only be developed through practice, critical feedback, and repetition.

In the trades, this means the difference between someone who knows the steps in theory and one who can apply them under pressure. By embracing failure as part of the learning process, students become adaptable problem-solvers, ready to tackle the unexpected.

The Role of Feedback in Building Prepared and Reliable Workers

Feedback is often treated as an afterthought in traditional education, delivered as a letter grade or a few cursory comments on an exam. But feedback, when given correctly, is a powerful tool for growth. Constructive feedback allows students to understand not only what they did wrong but also how to improve.

A “meta-analysis”, published in Educational Technology Research and Development, of the research on learning from failure concluded that while there is more research to be done, students who experience the failure and feedback cycle do better at building skills than those who are not given this opportunity. This is especially true for “professional” skills, and that is why, at Trade Smart College, we ensure that we provide meaningful guidance to our students. It’s through this process that students learn to adjust, refine, and eventually master their craft.

Turning Mistakes into Mastery

In the trades, mistakes aren’t the end of the world—they’re the beginning of understanding. When an entry-level employee makes a mistake, they can be told how to correct it and how to prevent it from happening in other circumstances. This iterative process turns mistakes into stepping stones toward mastery, preparing students for the realities of a career in the trades.

In many cases, benefitting from this process depends on the student having the right mindset. Thiel and Semrau (2022) show that feedback on failure can trigger defensiveness and denial, or it can promote learning, and the difference between these two reactions boils down to a person’s openness to criticism. This is why we spend so much time in class helping students learn the skills of learning, including a receptiveness to criticism. Because it doesn’t matter how well a person can pull wire or cut metal, they will never get better if they’re not open to learning.

Why Grades Don’t Predict Workplace Success

For decades, grades have been the yardstick of academic success. But in the trades, they’re virtually irrelevant. No client asks about your GPA when you’re fixing their heating system; they care about how quickly, efficiently, and reliably you get the job done.

Employers in the trades look at one thing: the quality of your work. This focus on deliverables rather than abstract scores is why Trade Smart College avoids traditional grading models in favor of practical evaluations. Students demonstrate their skills through real-world tasks, not exams. This not only makes them more prepared to hit the ground running but also builds confidence in their ability to deliver results.

The Bottom Line

Building skills through failure and feedback isn’t just a novel teaching approach—it’s a philosophy that reflects the realities of the trades. Students emerge from this process as prepared, reliable, efficient, and adaptable professionals ready to meet the demands of their field. They don’t just know how to perform tasks; they understand the “why” behind their work, making them invaluable assets to their employers.

At Trade Smart College, we believe in training students the way the real world works: by giving them opportunities to learn through doing, failing, and improving. Because in the end, it’s not about the grades you earn—it’s about the skills you bring to the table.


References:

Darabi, A., Arrington, T.L. & Sayilir, E. Learning from failure: a meta-analysis of the empirical studies. Education Tech Research Dev 66, 1101–1118 (2018). https://doi.org/10.1007/s11423-018-9579-9.

Thiel K and Semrau T (2022) Learning from failure feedback for subsequent task performance: A matter of personality? Frontiers in Psychology. 13:1032273. doi: 10.3389/fpsyg.2022.1032273.

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Project Planning and Tracking: Why Big-Picture Thinking Matters from Day One

tradesmart23 on December 16, 2024

Project Planning and Tracking: Why Big-Picture Thinking Matters from Day One

Project Planning and Tracking: Why Big-Picture Thinking Matters from Day One

For too long, project planning and tracking have been regarded as the domain of managers—a skillset learned only after years of “on-the-job experience.” This approach may sound logical, but in practice, it leaves entry-level employees playing perpetual catch-up. The real question isn’t why managers need these skills, but rather, why they aren’t taught to everyone before stepping onto a job site.

Understanding how projects are planned, resources allocated, and progress tracked equips employees to be more prepared, reliable, and efficient from the start. It’s not just about the company running smoothly; it’s about building a workforce that is adaptable and ready to solve problems before they arise. The benefits are vast—for both the workers and the businesses that hire them.

At Trade Smart College, we’ve woven project planning and tracking into our curriculum for precisely this reason. Why wait for an employee to reach a management role to learn these crucial skills when the groundwork can be laid at the outset? This early preparation transforms students into assets from day one on the job, not just bodies filling an entry-level position.

Seeing the Whole Picture: A Key to Prepared and Reliable Employees

Imagine a new hire who is not only willing to work hard but also understands how their tasks fit into the larger project timeline. Instead of narrowly focusing on “what” they’re doing, they grasp the “why” behind it. This big-picture thinking fosters a prepared and reliable employee—someone who can adjust their workflow to meet deadlines without needing constant oversight.

As a result, businesses can spend less time managing delays and more time meeting client expectations. The ability to connect daily tasks to overarching goals doesn’t just boost productivity—it also builds confidence in young employees, who quickly see the impact of their contributions.

Adaptability and Efficiency: Skills for a Changing Workplace

Trade work has always had an unpredictable element, and this hasn’t been entirely solved with new technology. Materials still don’t arrive on time, client requirements change, and unforeseen challenges continue to arise. Workers who understand resource allocation and tracking are naturally more efficient and adaptable. They’re not flustered by sudden changes because they know how to reassess priorities and keep projects moving forward.

For companies, this means fewer bottlenecks and more solutions. For employees, it’s an opportunity to shine in environments where others might falter. The adaptability born from project planning knowledge is invaluable—not just for advancement but for long-term career resilience. Employers notice when an entry-level worker solves problems with the foresight of a seasoned pro.

Bridging the Gap Between Entry-Level and Management

Traditionally, the gap between entry-level workers and management roles is defined by knowledge. Managers are expected to oversee labor, track resources, and anticipate potential pitfalls, but entry-level employees are rarely given the same tools to understand these processes. This creates a dependency that slows progress on job sites and limits the growth of young professionals.

When employees are introduced to project planning early, that gap begins to narrow. They’re not just workers—they’re thinkers, capable of anticipating needs and understanding how their tasks contribute to the project’s success. For employers, this means cultivating a workforce that can step into leadership roles seamlessly. For employees, it’s a chance to build confidence and establish themselves as indispensable team members.

Career Longevity in the Trades

The trades aren’t static. With advancements in technology and shifts in workplace demands, career longevity depends on adaptability and a deep understanding of project management fundamentals. Workers who learn these skills early position themselves for long-term success, even as their industries evolve.

By understanding the nuances of labor, supplies, and resource tracking, employees become proactive rather than reactive. They recognize trends, anticipate shortages, and offer solutions that keep projects moving forward. This ability to think ahead not only sets them apart from their peers but also ensures they remain valuable contributors in an ever-changing job market.

The Bottom Line

Teaching project planning and tracking isn’t just about creating better workers—it’s about creating smarter, more efficient teams. Entry-level employees with a big-picture understanding bring value far beyond their immediate tasks. They’re prepared, reliable, efficient, and adaptable—qualities that every employer seeks but few are willing to cultivate.

At Trade Smart College, we’ve committed to bridging this gap, ensuring our graduates aren’t just hireable but indispensable. It’s time we stop reserving these skills for the upper echelons and start teaching them to the workforce that will define the future.

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